Support

Zoom Bridge OBS is operated under the brand VNConference. For technical help, license questions, privacy requests, or deletion requests, email vanvu.tran@vnc.vnconference.vn.

Help us understand the issue

Include the app version, Windows and OBS versions, the displayed error or status, what you tried, and whether the issue concerns activation, Zoom authorization, meeting access, OBS output, or optional NDI. For license or deletion requests, include your license email.

Never send a Serial Key, OAuth token, ZAK, device credential, meeting passcode, or full join link. Redact secrets and participant information from screenshots and logs.

Common next steps

• Activation: check your email and key with the administrator. If the two-device limit is reached, deactivate an unused device or ask the administrator to release it.
• Authorization denied or expired: restart Zoom authorization when ready. Ask your Zoom administrator if app approval is required.
• Cannot join: use the full join link and a fresh ZAK in Connect Advanced options. Check host admission, registration, and account restrictions.
• No OBS media: check host recording permission, the session and selected participant or share, and the OBS source settings.
• Still connected after closing: open Connect from the system tray and use Disconnect, then Exit.

Removal and data requests

To remove the Zoom authorization, sign in to Zoom App Marketplace, open Manage → Added Apps, select this app, and choose Remove. In Marketplace layouts that show My Library, find the app there and choose Remove from its actions menu. Confirm removal.

Disconnect the bridge and exit Connect to stop local use. Removing the Zoom app does not delete license records or recordings you made in OBS. Request deletion of service records by emailing vanvu.tran@vnc.vnconference.vn with your license email. Requests are handled manually; do not send keys, tokens, or meeting passcodes.

Support and deletion requests are handled manually. No fixed response time or service-level agreement is specified. See the usage guide and Privacy Policy.